Tips: Please note that there are potential freight delays to all deliveries regardless of shipping method due to the current COVID-19 situation.
We are free of shipping within the United States, and the products are tax-included and do not charge any additional taxes.
When will my order be shipped?
Orders for items that are currently in stock are usually dispatched within 1 to 2 business days. It's generally shipped from the Santa Fe Springs warehouse in California on the same day. During busy periods there may be slight delays to the dispatch of some orders. You'll receive an email with tracking information once the order has been dispatched.
How long will it take to get my package?
Delivery times depend on where you live and the shipping method you select. It will usually take 2-7+ business days for all orders to arrive. Shipping times vary based on customer location and from product to product. If after the estimated time it has not arrived, or you are concerned about its progress, we suggest that you contact the freight provider first. They are best placed to track your parcel down and get it to you as soon as possible. However, if you don't have any luck with them, you can contact us, and we'll try and get it sorted out. Delivery times can vary depending on the size of the items ordered, with bulky goods taking longer than smaller items.
How do I check the status of my order and track?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within five days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Do you ship on public holidays?
No, as our shipping providers do not work on public holidays. This means we do not ship parcels on National or VIC public holidays.
If you have other questions about transportation, please click to contact us. We are happy to help you.